Operational Excellence

We help organisations to consistently deliver and operate high quality, trusted, reliable software products at pace. 

what we do

Performance, Productivity & Efficiency

The right data for visibility into what’s actually happening during the delivery and operation of software. 

Technology & Platform Strategy

Identifying and implementing the right technology and platform strategy that software delivery teams rely on. 

Reliability and Operational Performance

Improving the processes and decision making needed to deliver and run software consistently and reliably.

Business agility through short lead times: The best performing organisations have 106x faster lead time from commit to deployment. This means they are able to respond to customer need, pivot on business environment changes, and capitalise on great new ideas much faster than their competitors. [1]

Building customer trust: The best performing organisations have 7x lower failure rates. This means they build better trust with the customers, enhance corporate reputation, and employees spend less time reacting to self-made problems and more time delivering value. [1]

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Organisational Design and Implementation

We are able to help with designing the right DevOps/Site Reliablity Engineering (SRE) model for your organisation, and the organisational, process, and cultural changes needed to make it successful.

Collaboration and Co-ordination

We are able to help with understanding where your teams are facing challenges in working together seamlessly and how to overcome those specifically or through any of the areas covered above.

our approach

We use the 1ov Strategic and Operational Examination Model that brings the right lens to bear on each part of an organisation to provide clear insight into its performance and function.

The 1ov Strategic and Operational Examination Model considers your:

  • Business Strategy;
  • Product and Service Strategy; and
  • Operational Excellence.

Our approach is modular, allowing for any organisation to improve particular areas at the right pace, with the outcomes clearly defined in advance and the impact of the change activity carefully measured.

1ovmany’s Strategic and Operational Examination Model

When your talent is not spending excessive time reacting to self-made problems, dealing with failure demand, and can see their ideas rapidly transformed into value generation for their company they are able to deliver more of the best of themselves, and companies with engaged employees are more successful.

Peter Street

HEad of OPerational excellence / SRE & DEvops coach

chat with us today

engagement details

Organisational Design and Implementation

Here we are looking for how the organisation of your engineers is impacting your ability to deliver and operate.

This will include where your structure is impacting your processes negatively, where it’s fundamentally affecting communication or collaboration, and where it’s in the way of development or growth of your people.

Recommendations here might include changes to develop/grow a DevOps culture, break down silos and blame culture and changes to how structure follows work on a product-style basis.

common questions

  1. How do I get started?

    “I want to do DevOps/SRE, but how?”

  2. What approach do I take? 

    “Which DevOps model is right for my organisation?”

  3. How do we make it stick?

    “How do I get my teams to adopt devops?”

Performance, Productivity, and Effectiveness

Here we look at how the performance of your delivery and systems are measured, how effectively your engineers are being deployed and how well you can see their impact.

This includes ways of working, communication both within and between teams, and wider communication on the execution of strategy.

Recommendations here might include changes to teams work, including the type of working practices they use, approaches to gathering and presenting metrics on aspects of the performance of both teams and technology, and recommendations for coaching around communication of all types.

common questions

  1. How efficient are we?

    “I don’t know my lead time or cycle time.”

  2. How predictable are we? 

    “I can’t see clearly how many issues we face or how long it takes to resolve them.”

  3. Why can’t I see what is happening?

    “I can’t get a clear answer on why DevOps/ops are so slow/busy.”

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Technology & Platform strategy

Here we are looking for how the technology and architecture of your systems support your objectives and the operations of your teams, and how well that is articulated and communicated as well as how well the technology and platform strategy support the wider business objectives and strategy.

Recommendations here might include architectural or technology changes to facilitate your aspirations or the achievement of defined objectives, or enhancements to the technology architecture in place to improve reportability, control, productivity, culture or to deal with risks.

common questions

  1. How can we shift left?

    “I want to do automated testing and continuous delivery.”

  2. How do I create a coherent technology strategy?

    “My product teams all use different systems and it’s expensive, inefficient and difficult to manage”

  3. How do we help teams to communicate successfully?

    “My Ops/DevOps/SRE team doesn’t seem to deliver what the product teams need.”

Reliability and Operational Performance

Here we look at issues of trust and reliability. Specifically, customer and engineer trust in, as well as the measurement and literal reliability of, your systems, products and services.

Recommendations here might include things such as the effectiveness of monitoring and alerting, incident and problem management, performance management, and processes for the management of infrastructure and software.

common questions

  1. Do our customers find us trustworthy?

    “Somehow we struggle to keep our services running reliably.”

  2. Are our customers our first line monitoring? 

    “I just don’t have visibility on our services and how well they’re doing.”

  3. Why don’t we fix problems the first time?

    “We keep having the same issues with our services.”

Collaboration and Co-ordination

Here we look specifically for the degree of collaboration that takes place between teams, the alignment between teams and departments and the communication that takes place between dependant and collaborating teams and departments.

Recommendations here might include changes to process or procedures to formalise communication in critical situations, feed into changes in Organizational Design and Implementation, or include changes to how certain types of information are communicated to encourage transparency and foster common understanding.

common questions

  1. How do I get teams to work together?

    “My teams don’t talk to each other.”

  2. How do I get teams to work together?

    “There are handoffs in the software delivery path that lead to delays and breakages.”

  3. How do I get teams to work together?

    “My teams blame each other when there is an incident or outage.”

    Yes, it’s that important we asked it thrice!

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References